Shipping Policy

Deliveries, timelines, and tracking

ERISHIELD ships throughout mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla. The shipping conditions applicable to GripLock™ orders are detailed below.

1. Delivery times

The estimated delivery time is 5 to 12 business days from order confirmation. This timeframe is indicative and may vary depending on the geographic area and circumstances external to transport (holidays, logistical events, force majeure).

• Mainland Spain: 5–12 business days.
• Balearic Islands: 7–14 business days.
• Canary Islands, Ceuta, and Melilla: 10–18 business days (customs duties or procedures may apply).

2. Order processing

Once payment is confirmed, the order is processed within 24–72 hours. The user will receive a confirmation email with the tracking number once the order has been shipped.

3. Shipment tracking

All orders include a tracking number. The user can check the status of their shipment via the link provided by email or by contacting soporte@erishield.shop.

4. Shipping costs

Shipping costs are calculated automatically during checkout based on destination and package weight. Any free shipping promotions will be expressly indicated on the product page or at checkout.

5. Delivery address

The user is responsible for providing a correct and complete delivery address. If the package cannot be delivered due to an error in the provided details, the additional reshipping costs may be charged to the customer.

6. Order receipt

At the time of delivery, the user must check the condition of the package. If they observe any visible issue (impact, breakage, tampering), they must note it on the delivery note and notify soporte@erishield.shop within a maximum of 48 hours.

7. Delays or incidents

ERISHIELD is not responsible for delays caused by the transport company or by force majeure circumstances. In the event of any incident, the customer service team will respond as quickly as possible.