Returns and Refunds Policy

Right of withdrawal and guarantee

ERISHIELD offers a 30-day satisfaction guarantee. This policy explains how to exercise the right of withdrawal and how refunds are handled, in compliance with Royal Legislative Decree 1/2007 (RDLeg 1/2007, Spanish General Law for the Defense of Consumers and Users).

1. 30-day guarantee

All GripLock™ orders include a 30-calendar-day satisfaction guarantee from the date of product receipt. If the user is not satisfied with their purchase, they may request a return within this period.

2. Right of withdrawal

In accordance with Article 102 of RDLeg 1/2007, the consumer has a period of 14 calendar days to exercise the right of withdrawal from receipt of the product, without need for justification. GripLock™ extends this period to 30 days as an additional commitment to trust.

3. Return conditions

For the return to be accepted, the product must:

• Be in its original condition, with no signs of intensive use or deterioration.
• Include all accessories and the original packaging wherever possible.
• Have been purchased directly through the online store.

Returns will not be accepted for products that have been tampered with beyond their initial testing, nor for products damaged by improper use by the customer.

4. How to request a return

To initiate a return, the user must write to soporte@erishield.shop including:

1. 1Order number.
2. 2Reason for return.
3. 3Photos of the product if it has any defect.

The customer service team will respond within a maximum of 48 business hours with shipping instructions.

5. Return shipping costs

Return shipping costs are borne by the customer, except in the case of defective products or errors attributable to ERISHIELD, in which case they will be fully covered.

6. Refund

Once the returned product has been received and inspected, ERISHIELD will refund the corresponding amount within a maximum of 14 calendar days, using the same payment method used in the original purchase.

Original shipping costs (if any) will not be refunded, unless the return is due to a product defect or seller error.

7. Defective products

If the product arrives with a manufacturing defect, the user has 30 days from receipt to file a claim. ERISHIELD will send a replacement product or issue a full refund, including shipping costs.

8. Order cancellation

The user may cancel an order before it has been shipped by writing to soporte@erishield.shop. Once shipped, the cancellation will be handled as a return.